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Tech2Go: FAQ

Chromebook FAQ

>No fines will assessed on Chromebooks and Hotspots until May 15, 2020.   

Please call to renew items by phone 413-755-4532.


What can I do with a Chromebook?

>  Access the internet (email, Blackboard, Facebook, you name it)

>  Use Google tools like Docs, Sheets, Slides, and more

>  Stream video from the web


What do I need to use a Chromebook?

>  Use your STCC email account and email password. 

>  Log in with your full STCC email address -

Check out this getting started video.


Do I need wireless access?

>   You'll need wireless access to use a Chromebook.

>   When connecting,  get your network name and password.

Check out this video describing how to connect your Chromebook to Wifi. 

Chromebook Help Page making WiFi connection process easy


Can I download software to my Chromebook (i.e. Powerpoint, Word, etc.)?

>   No. Chromebooks are not designed to download software. If you would like to create documents you can use free web-based tools like Google Docs, Google Slides, etc.

> Similarly, you cannot save items to a Chromebook. You cannot download and edit files that were sent to you using Word, Powerpoint, etc. 

How can I save a Google Doc as a Word Document On A Chromebook?


1. First, open the file you want to convert to Word format.

2. Click “File” at the top of the document, then hover over “Download.”

3. You’ll see a list of options appear within this menu. click the “Microsoft Word” option.

-The Google Doc will save as a Microsoft Word Document in the Chromebook’s 'Downloads' folder.

-You can attach this .docx file to an email for sending to a faculty member who requires a you submit a Word Doc.


How to attach a Google Doc to Blackboard?  

>Helpful Video


How do I access and launch Zoom?

>Check out this article from Zoom support.titled Getting Started On Chrome OS.


Do Chromebooks have accessibility features?

>Check out tthis page from Google Accessibility Support.


ProTip #1  When using a Chromebook click  CTRL + ALT + ? to bring up the keyboard shortcut cheat sheet.   


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For questions during closure,  chat to with your STCC email account   during library hours for research assistance. Need Help with Chat?