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Tech2Go: Chromebook FAQ

Chromebook FAQ Knowledge Base

Last updated 9/9/21

Login / Wrong Password Error (9/1/21)

We are aware some students are getting a wrong password error when trying to log into their Chromebooks with their STCC accounts.     Please report this to IT by emailing Help Desk at to submit a ticket or call (413) 755-4016 


To access your Chromebook now, please see the linked documentation below for a temporary solution to access your STCC account on the Chromebook. 

Alternative Chromebook Login Process. (requires a private Gmail account.)


On the Chromebook Log-In screen, use the guest mode, by clicking "Browse as Guest."

How to browse as a Guest on a Chromebook. (via


What are the policies concerning Chromebook/Hotspot borrowing?


Do Chromebooks have accessibility features?

>Check out this page from Google Accessibility Support.

Chromebook Accessibility Video Series - Great collection of "how to use" videos.  

Can you recommend a screen reader / text to speech extension? 

> Read Aloud: A Text to Speech Voice Reader

How to install and use Read Aloud for Chromebook.

Use Live Caption tool for Google Chrome.

Chrome can now caption audio and video

Enable Live Caption in Google Chrome


AppStream Virtual Desktop (Important New Resource!)

AppStream virtual desktop allows students to use Microsoft products like Access, Word, Excel, PowerPoint & Paint from a Chromebook.  You log into a campus desktop computer remotely and are able to use that Windows computer from your off-campus Chromebook.  It's amazing and a free resource for students.

AppStream Documentation

AppStream Login 

AppStream Link: New Web link option in Blackboard.


What can I do with a Chromebook?

>  Access the internet (email, Blackboard, Facebook, you name it)

>  Use Google tools like Docs, Sheets, Slides, and more

>  Stream video from the web

What do I need to use a Chromebook?

>  Use your STCC email account and email password. 

>  Log in with your full STCC email address -

> Need password help?  Use the STCC Password Reset Request

How to Set Up a Chromebook from the STCC Library

Check out this other getting started video.

Can I download software to my Chromebook?

>  No. Chromebooks are not designed to download outside software. If you would like to create documents you can use free web-based tools like Google Docs, Google Slides, etc.   

> You CAN use free Chrome Apps and Extensions from the Chrome Web Store.



What if I am having trouble viewing Microsoft Office files like .docx in Blackboard?

>Install the Office Editing for Docs, Sheets & Slides Chrome Extension from the Chrome Web Store. It is free and should resolve docx. viewing issues in Blackboard.    More info from Google Support.

How to attach a Google Doc to Blackboard?  

>Helpful Video


Clear your Cache 

How to clear your browser cache in Chrome via Tom's Guide


Copy & Paste

>Copy- CTRL + C   

>Paste-CTRL + V     

>Undo last action- CTRL + Z


Cengage / MindTap

Cengage / MindTap can present problems when used on a Chromebook   Using AppStream virtual desktop (mentioned above) allows students to use MindTap without issue on a Chromebook

With AppStream, you log into a campus desktop computer remotely and are able to use MIndTap as if you were on a full Windows computer - from your off-campus Chromebook.  It's amazing and a free resource for students.

AppStream Documentation

AppStream Login 

AppStream Link: New Web link option in Blackboard.

Keyboard Shortcuts

>When using a Chromebook click  CTRL + ALT + ? to bring up the keyboard shortcut cheat sheet.


Microsoft Office Issues

Can I edit MS Word Documents, Excel Spreadsheets, and PowerPoints on my Chromebook?

> A new feature available for Drive allows you to edit Word Documents, Excel Spreadsheets and PowerPoint slides.   Read about this feature and install it for free from the Google Web Store.  

How can I save a Google Doc as a Word Document On A Chromebook?


1. First, open the file you want to convert to Word format.

2. Click “File” at the top of the document, then hover over “Download.”

3. You’ll see a list of options appear within this menu. click the “Microsoft Word” option.

-The Google Doc will save as a Microsoft Word Document in the Chromebook’s 'Downloads' folder.

-You can attach this .docx file to an email for sending to a faculty member or to an assignment submission in Blackboard that requires you to submit a Word Doc.


Password Help


> Need password help?  Use the STCC Password Reset Request



Requesting / Returning a Device (updated)


Requesting a Device

If you are taking Fall 2021 classes and you DO NOT already have the device(s) you need, please fill out a device request:

STCC Library staff will verify that you are enrolled in fall courses and contact you to schedule a pickup time. The library will hold another return event at the end of fall courses where you can return your device(s)

NOTE 9/3/21  10 AM - No Chromebooks Available.  Waitlist in place

NOTE 8/30/21 3 PM - No hotspots available.   Waitlist in place.

To be put on the waitlist,  fill out the request form.   You will be contacted when a device becomes available.


Returning a Device

Chromebook & Hotspot returns accepted now at the Library in Building 19 - 2nd floor during library hours.



Right Click

> To get the right click menu, tap once on the touchpad using two fingers

Illustration of right click on a chromebook showing two fingers on the touchpad.

credit: omgchrome


What if Screencast-o-Matic isn't working? 

> If you are unable to install Screencast-o-Matic from the Google Play store on your Chromebook,  try using Screencastify. It is a freeware alternative that allows for screencasting and editing on a Chromebook.

How to use Screencastify.

Record screen activity using new Chromebook tool. (NEW)

The screen capture capabilities of Chrome OS have been significantly improved recently.  Press Ctrl+Shift+Show Windows (the fifth button from the left at the top), or click Screen capture in the Quick Settings pane, and you get a new pop-up panel. This lets you switch between image and video capture, opt to include the microphone in video recordings, capture part or the whole of the screen, or capture activity in one specific window.    (from Gizmodo)

Take a screenshot or record your screen from Google Support

How to capture or video record a Chromebook screen from About Chromebooks

How to Record Chromebook Screen - 2021 - Built in Chromebook Screen Recorder via YouTube


You will need Wifi access to use your Chromebook.

>Connect your Chromebook to Wi-Fi

  1. At the bottom right, select the time.
  2. Select Not Connected .
    Note: If you see your Wi-Fi network name and a signal strength, your Chromebook is already connected to Wi-Fi.
  3. Turn on Wi-Fi
  4. Your Chromebook will automatically look for available networks and show them to you in a list.
  5. Select a Wi-Fi network .
  6. Type the password.
  7. Select Connect.

Helpful video

Google Support Page

NOTE:  When using your Chromebook on campus, connect to the Guest Wireless Network.   Student and Faculty/Staff networks unavailable for Chrome OS devices. 



How do I access and launch Zoom?

>Check out this article from Zoom support.titled Getting Started On Chrome OS.

> Overview of using a Zoom account with your STCC Gmail address. 

How to Record Your Zoom Meeting Using Your Chromebook



Ask a Librarian!

>Call a librarian: (413)755-4549 

>Text a librarian: (413) 200-8429

Staff available during library hours