LibGuides: How do I?: Frequently Asked Questions

Frequently Asked Questions

Your RamCard is your library card. If you don't have a RamCard, bring a picture ID and your student schedule to Student Financial Services in Building 19, Room 288 to get one.
All students are automatically registered in the library's system. If you do not yet have a RamCard but would like to borrow materials from the library, inquire at the circulation desk. They will look you up using your name or student ID number.
Library cards are good for the entire academic year (September to May).
You must be enrolled in summer classes to use library resources after the end of May.
Faculty and staff RamCards are updated as a courtesy every September.

Log in using the following information:
USERNAME
Students: Use your Student ID # (7 digits)
Faculty and staff: Use your Library Barcode (14-digit number beginning with 281)
PASSWORD: Your last name in ALL CAPS
If you have trouble logging in, please contact the STCC Library Circulation Desk for assistance at 413-755-4532 or Library_circ@stcc.edu.

First, determine the FORMAT of the item (book, cd, dvd, etc.) you are seeking. If you want to browse, visit
- the STACKS on the second and third floor for circulating books arranged by Library of Congress call numbers.
- the REFERENCE AREA on the second floor for reference items such as style guides, dictionaries, and select professional manuals.
- the JUVENILE section on the third floor for children's and young adult books.
- the GRAPHIC NOVELS section on the second floor for graphic novels and manga
To find something you identified through our catalog, you can take a picture of the information with your smart phone OR write down the:
- Library of Congress call number, identified in the catalog record.
  - These are alphanumeric combinations which you will find on the SPINES of most items.
  - Appearing in a single line in the catalog read out like this:
    - HC106.6.G35 1971 (Library of Congress Call number)
    - PS3568.O855.P56 2004
  - On actual books, though, the call number looks like this:

There are some items with BROWSABLE call numbers, like these:
- PIC S (Picture book call number)
Get the shelving information
And, check the item's status
Shelving Locations that appear in the library's catalog are:
- Stacks (second or third floor)
- Graphic novels (second floor)
- Juvenile (third floor)
- Reserve (behind circulation)

Visit the circulation desk to pay for lost or overdue items.
Students will be prevented from registering or obtaining transcripts if library charges are not settled.

Suggestions can be submitted by email to stcclibrary@stcc.edu or by filling out a STCC Library Purchase Request Form found on the Faculty Services page.
All library users are welcome to suggest items that should be added to the collections by submitting recommendations at the circulation desk.

If the STCC Library doesn't have what you need, and you can tell from the catalog that it's in another library, you can request that the item be sent from that other library. We will call you when it arrives.
If you can tell from the catalog that none of the HELM libraries has the item you need, come to the reference desk for Interlibrary Loan assistance (the process that lets libraries lend each other materials outside of local networks) or fill out an ILL request form. Please note: this can take 8+ work days.

Students should sign into computers using their STCC Account username & password. For more information on the campus' print management system for students, please visit Printing for Students.
Guests can be logged into one of 2, first-come first-served guest computer kiosks after 1pm. Guests must pay for their copies (Black and White only) at the Circulation Desk.
Costs are 10 cents a page for black and white whether you are copying or printing. Color printing is not available for guests.
The charge for double sided copies is 20 cents.
The library's student and staff printers have scan to email capabilities. Documents will be scanned to .pdf format. Guests do not have scanning access.
Wireless printing from your own device can be completed here and completed by logging in with your STCC Account username & password.

For non-emergency concerns please come to a service desk on the second floor of the library.
In the event of an emergency, please call 911, or call campus police at extension 4220.

Lost items are held in a locked cabinet at the reference desk on the second floor. Visitors should call 413-755-4549 to inquire about their lost items or come to the library during normal operating hours to retrieve their items.
Items that are not claimed are discarded at the end of each term.

Guests may use the library computers at the discretion of library staff.
Guest access is limited to after 1:00 p.m. This time is subject change based on student need.